Warranty PolicyUpdated 3 hours ago

We want every customer to be happy with our products. If your shoes become defective within one year of date of purchase, or your apparel and accessories within 90 days, please contact our warranty team using the form linked below. 

We do not replace or refund products if they are: 

• Obtained from a source other than our eShop. 
• Damaged by abuse or negligence (e.g., exposure to chemicals, open flame, high heat, sharp objects). 
• Damaged by misuse or used for purposes other than intended. 
• Damaged by normal wear and tear or have exceeded their reasonable lifespan.

Our warranty team will evaluate your claim and may ask for more information if needed. If the product is under warranty, they will replace it or offer another solution. 

To contact us, please fill out the Emerica Warranty Form and provide the required details of your order, a shipping address and the issue.

Manufacturing defects may include: 

• Loose or defective stitching 
• Sole separation 
• Material failures resulting from normal intended use 
• Other production-related flaws

The following are generally not considered manufacturing defects: 

• Cosmetic variations in materials 
• Minor scuffs or marks from handling 
• Creasing from normal wear 
• Damage caused by misuse, accidents, improper care, skateboarding, or excessive wear

To help us evaluate the issue, please submit a warranty claim here providing all required information and photos.   

Upon verification, we may, at our sole discretion, repair, replace, issue store credit, or provide a refund for verified defects. 

For verified manufacturing defects, we will cover return shipping costs