Cancel & Returns
How can I return my order?
To return your order, follow these steps:. You’ll receive an email with your RMA number, prepaid FedEx return label, and instructions.
What can I return
You can return an item if:
Will I get a return label?
Yes – all US domestic orders receive a free prepaid FedEx return label.For international orders, you will need to arrange and pay for return shipping yourself.
Do I have to pay for the return?
US Domestic Orders: Return shipping is free.International Orders: Customer covers return costs unless the return is due to our error.
How do I ship the package back?
If you received a prepaid FedEx label:. If you’re returning from outside the US:
When will I receive my refund?
Returns are inspected before approval.Refunds take 15–30 days to appear on your bank statement after we receive your return.Original outbound shipping costs are non-refundable unless the return is due to our shipping error.Refunds are issued to your
Can I Exchange, Cancel, or Change My Order?
We do not offer exchanges – please return your item for a refund and place a new order.Orders cannot be canceled or modified once placed.
I received the wrong item. What should I do?
We’re sorry for the mistake. Please complete our Return Request Form and choose “Wrong item received” as the reason. Include a brief note describing the item you received so we can resolve it quickly.