Shipping & Deliveries
Track my order
Once your order has been placed and processed, you will receive a confirmation email that includes:. Please note:Tracking information may take 2-3 days to become active. If there are no updates right away, please check back later. You can track your
Shipping Countries & Costs
Orders are processed as quickly as possible, usually within 1-2 business days at our warehouse in Nevada (USA orders) or Surrey (CAN orders) During peak season (Nov to Jan), orders can take slightly longer to process. Orders ship Monday through Frida
Update my shipping address
Orders are immediately sent to the warehouse and usually ship within 1-2 business days. Once an order has been sent to the warehouse, we cannot update the address. Please ensure the address is correct before checking out. Check your tracking informat
My package gets lost or arrives damaged
At Etnies, we aim to deliver every order to you in perfect condition. If your order is lost during transit, please contact our customer support team through our Contact Us Page with your order number and any relevant details.
What to do if I received a wrong item?
We're sorry to hear you received the wrong item in your order! Please report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or pa
Payment Methods
Keep in mind that not all payments methods may be available in every countries.