Once your order has been placed and processed, you will receive a confirmation email that includes:. Please note:Tracking information may take 2-3 days to become active. If there are no updates right away, please check back later. You can track your

<h2 data-block-id="block-eb3087be-661e-4d73-b943-3922adab3fa3" id="isPasted">Where is my order?</h2><p>Once your order has been placed and processed, you will receive a confirmation email that includes:</p><ul><li data-start="268" data-end="288">Your order details</li><li data-start="291" data-end="310">A tracking number</li><li data-start="313" data-end="342">A link to track your shipment</li></ul><p><strong data-start="344" data-end="360">Please note:</strong><br data-start="360" data-end="363">Tracking information may take <strong data-start="393" data-end="405">2-3 days</strong> to become active. If there are no updates right away, please check back later.</p><p>You can track your order in two ways:</p><ul><li data-start="527" data-end="609"><strong data-start="527" data-end="554">If you have an account:</strong> Log in and go to <strong data-start="572" data-end="586">My Account</strong> to track your order.</li><li data-start="612" data-end="766"><strong data-start="612" data-end="645">If you don&#x2019;t have an account:</strong> Use our <strong>Tracking Order Tool</strong>. This will take you to the carriers tracking page.</li></ul><p><br></p><hr><p><br></p><h2 data-block-id="block-80432bc3-d0b6-4b1e-bee9-064da1ae1c95" id="i-cant-find-my-order-number-or-tracking-number">I can&apos;t find my order number or tracking number.</h2><div data-block-id="block-8d2e58bf-3024-4f27-99a0-682221e9eec0"><br></div><p data-start="979" data-end="1090">Your order and tracking numbers are included in the <strong>confirmation email</strong> you received after placing your order.</p><p data-start="1092" data-end="1147">If you can&#x2019;t find this email, please try the following:</p><ul><li data-start="1092" data-end="1147">Check your spam or junk mail folder,</li><li data-start="1092" data-end="1147">Use our <strong>Tracking Order Tool</strong>,</li><li data-start="1092" data-end="1147">Or contact our <a href="https://ca.emerica.com/pages/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><strong>Customer Service</strong></a>.</li></ul><div data-block-id="block-18d5007e-2d85-44e7-a9f2-3d8a55f2ff13"><br></div><hr><p><br></p><h2 data-block-id="block-e51f7a77-4135-461e-8c06-fa93a80dcab3" id="why-havent-i-received-a-confirmation-email-of-my-purchase">Why haven&apos;t I received a confirmation email of my purchase?</h2><div data-block-id="block-df367659-5df4-42fc-8be3-a3075705f1fc"><br></div><p data-start="1356" data-end="1384">The most common reasons are:</p><ul><li data-start="1356" data-end="1384">A <strong>typo</strong><strong>&#xA0;in your email address</strong> when placing the order</li><li data-start="1356" data-end="1384">The confirmation was caught in your<strong>&#xA0;spam or junk folder</strong>.</li></ul><p data-start="1508" data-end="1703">Please double-check the email address used during checkout and look in your junk/spam folder. If you still can&#x2019;t find the email, contact our <a href="https://ca.emerica.com/pages/contact-us" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><strong>Customer Service</strong></a> team and we&#x2019;ll be happy to resend it.</p>

Track my order

Orders are processed as quickly as possible, usually within 1-2 business days at our warehouse in Nevada (USA orders) or Surrey (CAN orders.) During peak season (Nov to Jan), orders can take slightly longer to process. Orders ship Monday through Frid

<h2 data-block-id="block-f58a06aa-4575-4b99-aad0-adc534f227b8" id="isPasted">SHIPPING PROCESS</h2><p>Orders are processed as quickly as possible, usually within 1-2 business days at our warehouse in Nevada (USA orders) or Surrey (CAN orders.) <strong data-start="293" data-end="316">During peak season (Nov to Jan), orders can take slightly longer to process.</strong></p><p>Orders ship <strong data-start="340" data-end="360">Monday through Friday, excluding holidays</strong>.</p><p data-start="366" data-end="378">We ship via:</p><p><strong data-start="383" data-end="392">USA</strong></p><ul><li data-start="383" data-end="413"><strong data-start="383" data-end="392">FedEx</strong></li><li data-start="418" data-end="444"><strong>USPS</strong></li><li data-start="418" data-end="444"><strong>DHL&#xA0;</strong></li><li data-start="418" data-end="444"><strong>OnTrac</strong></li></ul><p><strong>CANADA</strong></p><ul><li data-start="418" data-end="444"><strong>Canada Post</strong></li><li data-start="418" data-end="444"><strong>Loomis</strong></li><li data-start="418" data-end="444"><strong>Purolator</strong></li><li data-start="418" data-end="444"><strong>FedEx</strong></li></ul><p>&#xA0;Please ensure the shipping address selected can receive all forms of shipment. If the address does not receive USPS, please select express shipping so the package ships with FedEx Express.</p><p>Delivery time depends on your location and shipping method - usually 2 to 7 days.</p><p>Please contact <a href="https://ca.emerica.com/pages/contact-us" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><strong>Customer Service</strong></a> with any shipping questions.</p><p><br></p><hr><p><br></p><h2 data-block-id="block-0180e876-ce9f-43c3-8129-4ed35a56166f" id="shipping-countries">SHIPPING COUNTRIES</h2><div data-block-id="block-a5397a69-b005-469b-aeda-c28dcbc09c33"><br></div><div data-block-id="block-8a65302a-a5f8-46fa-94ec-29eb8cf419bc">We currently ship directly to addresses within the <strong>United States and Canada.</strong></div><div data-block-id="block-ef7a0b39-8ba1-4a8f-bdbc-a1e2e74e9190"><br></div><p><strong>Freight Forwarders:</strong> #YES does not ship to Freight Forwarders under any circumstances.</p><div data-block-id="block-835ca072-a48e-4e7a-84dc-ddab2ae75368">Unfortunately, we <strong>do not ship</strong> outside of the United States or Canada, or to US territories. &#xA0;</div><p><br></p><hr><div data-block-id="block-659d0e2c-b18c-4246-97f5-321660da20a6"><br></div><h2 data-block-id="block-53023160-0a73-41b8-8853-3776e0de0b98" id="shipping-cost">SHIPPING COST&#xA0;</h2><div data-block-id="block-16d0150b-6bb5-4ce4-ad38-8b276ed6745b"><br></div><p data-mce-fragment="1">Under $20 USD/CAD (Tax included) = $4.95</p><p data-mce-fragment="1">Over $20 USD/CAD (Tax included) = $10.95</p><p data-mce-fragment="1">Over $100 USCAD = Free Standard Ground Shipping</p><p data-mce-fragment="1">Express Shipping = $19.95</p><p data-mce-fragment="1">Air Ship = $34.95</p><p data-mce-fragment="1">Next Day = $49.95</p><p data-mce-fragment="1">Tax may be applied to the shipping cost.</p><p data-mce-fragment="1"><br></p><hr><p data-mce-fragment="1"><br></p><h2 data-block-id="block-53023160-0a73-41b8-8853-3776e0de0b98" id="order-and-shipping-confirmation">ORDER AND SHIPPING CONFIRMATION</h2><p><br></p><p><strong data-start="1538" data-end="1566">Order Confirmation Email</strong>: Sent within <strong data-start="1580" data-end="1594">30 minutes</strong> of placing your order.</p><p data-mce-fragment="1"><strong>Shipping Confirmation Email</strong> (with tracking number): Sent <strong>1 business day</strong> <strong>after your order ships</strong></p><p data-mce-fragment="1">Didn&apos;t receive your order confirmation or tracking details? Check your spam/junk folder or contact <a href="https://ca.emerica.com/pages/contact-us" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><strong data-start="1778" data-end="1806">Customer Service</strong></a> and they will be happy to help you.</p><p data-mce-fragment="1"><br></p><div contenteditable="false"><table><tbody><tr data-row="1"><td><br></td><td colspan="1" contenteditable="true" data-cell="1-1" data-row="1" rowspan="1"><br></td><td colspan="1" contenteditable="true" data-cell="1-2" data-row="1" rowspan="1"><br></td><td colspan="1" contenteditable="true" data-cell="1-3" data-row="1" rowspan="1"><br></td><td><br></td></tr></tbody></table></div><hr><h2 data-block-id="block-75935786-2ffe-4900-a3ae-11d50f19f869" id><br></h2><h2 data-block-id="block-75935786-2ffe-4900-a3ae-11d50f19f869" id="how-long-will-it-take-until-my-order-is-delivered">HOW LONG WILL IT TAKE UNTIL MY ORDER IS DELIVERED?&#xA0;</h2><p>Orders are usually processed in 1-2 business days. Processing times can be longer during peak season (Nov-Jan).</p><p>Orders are picked up by carriers Monday-Friday. <strong data-start="1892" data-end="1909">Transit times</strong> from when your order ships out of our warehouse to delivery in your region depend on your location and shipping method, usually 2 to 7 days. - Check your tracking link for the most accurate estimate.</p><p>You can also use our <a data-start="2008" data-end="2033" rel="noopener noreferrer" href="https://emerica-canada.gorgias.help/en-US/ssp/login" target="_blank" style=" text-decoration: none !important;"><strong data-start="2009" data-end="2029">Track Order Tool</strong></a>.</p><p><strong data-start="2009" data-end="2029"><br></strong></p><hr><div data-block-id="block-c4f615f3-c2a0-421e-8c2d-b1080bd8dfb8"><br></div><h2 data-block-id="block-cce15666-791c-4857-bf7b-f2e58aaffa15" id="can-i-ship-my-order-to-a-military-address-or-po-box">CAN I SHIP MY ORDER TO A MILITARY ADDRESS OR P.O. BOX?</h2><div data-block-id="block-6227716c-4b85-47e5-ab98-97260acb6798"><br></div><div data-block-id="block-fa31d2c2-a371-40dd-94a4-1347fc37bb7a">Unfortunately, we cannot ship any orders to military addresses or P.O. boxes.</div><p><br></p><hr><p><br></p><h2 data-block-id="block-16492277-fb12-47e7-b435-a5b8bdc0b44a" id="what-happens-if-i-am-not-at-home-during-delivery">WHAT HAPPENS IF I AM NOT AT HOME DURING DELIVERY?</h2><div data-block-id="block-5acab742-01b9-4198-b8f9-6f10284bfffd"><br></div><p>Packages will be left at the delivery address. Please ensure shipping address is secure as we are not responsible for lost or stolen packages.</p><p><br></p><hr><div data-block-id="block-c9c3c482-ef22-416c-9e60-a2e73ca877b2"><br></div><h2 data-block-id="block-e848d357-a6e0-4421-87a0-95ab42172e7b" id="track-my-order">TRACK MY ORDER&#xA0;</h2><div data-block-id="block-d49ff119-2f81-48f2-96bf-307c17a76e4a"><br></div><p>Once your order has been placed and processed, you will receive a confirmation email that includes:</p><ul><li data-start="268" data-end="288">Your order details</li><li data-start="291" data-end="310">A tracking number</li><li data-start="313" data-end="342">A link to track your shipment</li></ul><p><strong data-start="344" data-end="360">Please note:</strong><br data-start="360" data-end="363">Tracking information may take <strong data-start="393" data-end="405">2-3 days</strong> to become active. If there are no updates right away, please check back later.</p><p>You can <strong>track your order</strong> in two ways:</p><ul><li data-start="527" data-end="609"><strong data-start="527" data-end="554">If you have an account:</strong> Log in and go to <strong data-start="572" data-end="586">My Account</strong> to track your order.</li><li data-start="612" data-end="766"><strong data-start="612" data-end="645">If you don&#x2019;t have an account:</strong> Use our <strong data-start="654" data-end="682">Tracking Order Tool</strong>. This will take you to the carrier&apos;s website.</li></ul><div data-block-id="block-f2b61f95-6447-4d19-84e3-25d3f9b54570"><strong data-start="2776" data-end="2790">Important:</strong> Please double-check your delivery address. If undeliverable, your order will be returned to our warehouse.</div>

Shipping Countries & Costs

To ship your orders quickly, please provide us on Contact Us Page your correct address as soon as possible so we can contact the shipping company right away. Also, double-check your tracking information with our Track tool on Track My Order. If neede

<div data-block-id="block-670a5004-fa73-45ca-a1d2-c64ddf20cec9" id="isPasted">To ship your orders quickly, please provide us on <a href="https://ca.emerica.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a> your correct address as soon as possible so we can contact the shipping company right away.&#xA0;</div><div data-block-id="block-500ac13b-1f51-4e3d-b118-4fd2a91079fe"><br></div><div data-block-id="block-e21d9ab9-1fc4-4063-ba70-4c5a2682e02f">Also, double-check your tracking information with our Track tool on <a href="https://emerica-canada.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank"><strong>Track My Order</strong></a>. If needed, reach out directly to the shipping company to arrange the best pickup location.</div>

Update my shipping address

<h2 data-block-id="block-197aa7f3-5c22-4097-9362-964895c94a35" id="isPasted">Lost packages?</h2><div data-block-id="block-4538c0f1-a7b2-4460-960a-3c35c66993df">At Etnies, we aim to deliver every order to you in perfect condition. If your order is lost during transit, please contact our customer support team through our <a href="https://ca.emerica.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a> with your order number and any relevant details.</div><div data-block-id="block-4873ccd4-f80b-4070-a9ec-c9e0dfa41b37"><br></div><div data-block-id="block-5ddc8375-daac-44fa-9152-c64ae90a9559">You can also track your order or reach out to the shipping company. For more information, visit our <a href="https://emerica-canada.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank"><strong>Track My Order Page</strong>.</a></div><div data-block-id="block-2f5b15bd-6a84-44cb-96e8-256cc3df6b94"><br></div><p><br></p><hr><p><br></p><h2 data-block-id="block-592063a1-499b-45a1-9f2a-33ffcef67ac1" id="order-marked-delivered-but-not-here">Order marked delivered but not here?</h2><div data-block-id="block-c506d2fa-8d6b-4e9a-8091-8228b2b2399f">If no one was home during delivery, the carrier will leave the package in a safe spot. Check around your home and with neighbors or building management who might have collected it for you.</div><div data-block-id="block-9d70764a-f2d9-44e7-8425-842a6fff3797"><br></div><div data-block-id="block-1d251b23-91ee-4f5c-9304-c2fdee769414">Also, double-check the shipping address in your order confirmation email to make sure it&apos;s correct. Sometimes, packages are marked as delivered but may take extra time to arrive.</div><div data-block-id="block-77dbd9d5-18c0-460a-9400-030607e4607f"><br></div><div data-block-id="block-f93a2ea2-13c1-4211-a181-b8d532b010d9">If you still can&apos;t find the package, contact the carrier. To find your carrier, check your emails or visit our <a href="https://emerica-canada.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank"><strong>Track My Order Page.</strong></a></div><div data-block-id="block-b8378e80-3b55-48f6-a963-b431f9fbb789"><br></div><div data-block-id="block-7effd9e9-5ea1-470d-8f78-70962fe764c6">For more help, email our team through the <a href="https://ca.emerica.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a><strong>.</strong></div><p><br></p><div data-block-id="block-c1a14d23-a26a-45b6-92b0-5a89cea91c16"><br></div><hr><p><br></p><h2 data-block-id="block-f87b95d9-db40-478f-8dea-5610ae69863b" id="damaged-packages">Damaged packages?</h2><div data-block-id="block-25347c75-818b-4fe5-8acd-349b216545d7">We understand how disappointing it is to receive a damaged package. If this happens, please report it to our customer support team through our <a href="https://ca.emerica.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a> as soon as you receive the order. Make sure to include photos of the damaged items or package.</div><div data-block-id="block-a526a3a5-a43b-4359-a6a8-0b45a2e908df"><br></div><div data-block-id="block-289f624a-4305-47d0-a67e-de4bd9c45d6a">We will review the documentation you provide and, if needed, arrange for a replacement or issue a refund.</div><p><br></p><p><br></p><hr><p><br></p>

My package gets lost or arrives damaged

We're sorry to hear you received the wrong item in your order! Please report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or pa

<div data-block-id="block-47acf729-9c00-41f0-9c07-48556cd7974b" id="isPasted">We&apos;re sorry to hear you received the wrong item in your order! Please report the issue to our team through our <a href="https://ca.emerica.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a>. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or packing slips indicating that your other item(s) were shipped separately.</div><div data-block-id="block-26b6867d-737c-45e3-81c8-554039c258ee"><br></div><div data-block-id="block-20a2d9da-c940-46de-a141-f34593170336">While we may not be able to guarantee a replacement of your exact order due to potential stock issues, we&apos;ll do our best to resolve the situation!</div>

What to do if I received a wrong item?

Keep in mind that not all payments methods may be available in every countries.

<h2 data-block-id="block-2918d507-8cb1-407f-804e-d1c8b9b17d10" id="isPasted">Authorized Payments on Our Website</h2><div data-block-id="block-e6f0ca69-5e3d-46d3-a00e-3b83e743c356"><br></div><div data-block-id="block-dd38677e-2b46-493a-8cb1-f053cd8ae0d2">We accept payment by <strong>Visa, MasterCard, American Express, JCB, Discover, Shop Pay, Apple pay, Google Pay, Diners Club, and PayPal</strong>.</div><p><br></p><p><span style="font-size: 14px;">Keep in mind that not all payments methods may be available in every countries.</span></p><div data-block-id="block-2a56a54b-9b71-4419-8ef2-471225e85704"><br></div><div data-block-id="block-9e3d54da-1e0f-415b-ab38-e14f2de10f2d">We do not accept COD orders or debit cards. <strong>Credit card numbers should not be sent by email</strong> as it is not secure.</div><div data-block-id="block-c67fbdbd-bbfe-458a-9ce4-17bff875ac3c"><br></div><div data-block-id="block-478ed542-56ff-43e1-9770-9bc168ead23b">The billing address you provide must match the one on file with your credit card issuer. If a credit card authorization fails, we may cancel your order without notice. We cannot resolve credit card issues with your financial institution if your card is declined. It is your responsibility to address credit card problems with your bank.</div><div data-block-id="block-5ad6364b-9acd-49b5-88ad-d9f2577e8cdd"><br></div><div data-block-id="block-ea019f74-3a0c-46bd-9d99-b4105501265e">Our store only accepts online orders. Orders cannot be placed by phone, mail, email, or fax.</div>

Shipping & Deliveries

Track my order

Shipping Countries & Costs

Update my shipping address

My package gets lost or arrives damaged

What to do if I received a wrong item?

Payment Methods